Information
Find answers to frequently asked questions about Bloomix Sirenix and our handmade snowglobe tumbler cups. We're here to help you understand how to care for your cup, shipping details, and more, ensuring a delightful experience with our products.
Frequently asked questions
Welcome to the FAQ section! Here, we address common questions and concerns related to our handmade snowglobe tumbler cups. Our aim is to provide you with clear and helpful information, allowing you to make informed decisions and enjoy your Bloomix Sirenix purchase to the fullest.
What are the most common questions customers ask about your handmade snowglobe tumbler cups?
Customers often inquire about the proper care for their snowglobe tumbler cups. It's important to handwash them only, using cold to lukewarm liquids. For glitter snowglobe tumblers, gently shake them side to side to disperse the glitter. Lava tumblers, on the other hand, should not be shaken; instead, flip them up and down.
What should customers know about shipping, handling, and returns?
We offer a flat rate of $7.95 for shipping and handling. Please note that we do not accept returns. However, if your item arrives broken, immediately take photos of the damaged item(s) with the packaging on the day you receive it. Email those photos along with a message to us, and we will gladly work with you to resolve the issue.
How should customers care for their new snowglobe tumbler cup to keep it in great condition?
To keep your snowglobe tumbler cup in excellent condition, please handwash it only. Use cold to lukewarm liquids. If you have a glitter tumbler, shake it gently from side to side to disperse the glitter. Avoid shaking lava cups; instead, flip them up and down gently.
What are the biggest concerns or hesitations customers have before buying your cups?
The biggest hesitations customers express are affordability and trustworthiness. We strive to provide high-quality handmade snowglobe tumbler cups at competitive prices and aim to build trust through excellent customer service and transparent business practices.
Still have questions?
If you couldn't find the answer you were looking for, please don't hesitate to contact us! We're always happy to help and provide more information about our handmade snowglobe tumbler cups.